Privacy Policy

Who we are

NewWaterHeater.com ("we", "us") is an online water heater retailer based in Phoenix, Arizona, operated by [Legal entity name], [business mailing address]. We sell water heaters and connect customers with independent, licensed plumbing contractors ("Installers") who perform installation.

Information we collect

Information you give us: your name, email address, phone number, install address and zip code, answers to our water heater questionnaire, order and scheduling details, and messages you send us or our online assistant.

Installer information: company name, contact name, email, phone, Arizona ROC license number, service zip codes and job updates and photos uploaded through the installer portal.

Information collected automatically: device and browser information, pages viewed, and similar usage data collected through cookies and analytics tools such as Google Analytics and Google Ads conversion tracking, if enabled.

Payments

Payments are processed by Stripe, Inc. When you pay, your card details go directly to Stripe and are never stored on our servers. We receive limited information from Stripe such as the payment status, amount and the last four digits of your card. Stripe's use of your information is governed by the Stripe Privacy Policy.

How we use your information

To process and fulfil your order; to share the job details with the Installer you choose so they can schedule and complete your installation; to send order confirmations, scheduling updates and service messages by email and text; to answer support questions; to prevent fraud; to improve our website; and to comply with legal obligations.

Text messages (SMS)

If you provide a mobile number when booking or signing up, you agree to receive transactional text messages about your order or jobs (for example booking confirmations, installer details and schedule updates). Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to receive texts is not a condition of purchase. We send texts through our messaging provider, Twilio. We do not sell or share your mobile number or SMS consent with third parties or affiliates for their marketing purposes.

How we share information

With your chosen Installer (name, phone, email, install address, product and schedule) so they can perform the work. With service providers that help us run the business, such as Stripe (payments), Twilio (text messages), our email provider, hosting and analytics providers, and our supply partner for ordering your water heater. When required by law or to protect our rights. In connection with a merger or sale of the business. We do not sell your personal information.

Cookies and analytics

We use cookies and similar technologies to keep you signed in, remember your zip code and questionnaire answers, and measure how our site is used. You can block cookies in your browser settings; some features may not work without them.

Data retention and security

We keep order and job records for as long as needed to provide service, handle warranty questions and meet tax and legal requirements, typically [7] years. We use reasonable administrative and technical safeguards, but no system is completely secure.

Your choices

You can ask us to access, correct or delete your personal information, or to stop non-essential communications, by contacting us. We may need to keep certain records to complete your order or meet legal obligations.

Children

Our services are intended for adults 18 and older. We do not knowingly collect information from children.

Changes

We may update this policy from time to time. The "Last updated" date shows when it last changed.